Privacy Policy

Privacy Policy

Last updated: 3rd August 2026

The Whole Horse Co Limited is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or use our services.

1. Who We Are

The Whole Horse Co Limited

Registered Office:

Nightingale House

46-48 East Street

Epsom

Surrey

KT17 1HQ

Email: info@thewholehorseco.co.uk

Telephone:

For the purposes of UK data protection law, The Whole Horse Co Limited is the data controller responsible for your personal information.

2. What Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Telephone number

• Email address

• Postal address

• Collection and destination addresses

• Horse transport or horse care requirements

• Information you provide through our enquiry forms

• Communications between you and us

• Website usage information collected through cookies (where applicable)

We only collect information that is relevant to providing our services or responding to your enquiry.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Provide quotations

• Arrange horse transport and equestrian services

• Communicate with you regarding bookings

• Improve our services

• Maintain business records

• Comply with legal obligations

We will only use your information for the purposes for which it was collected.

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• To take steps before entering into a contract or to fulfil a contract with you.

• Our legitimate interests in operating and improving our business.

• Compliance with legal obligations.

• Your consent where required, such as for optional marketing communications.

5. Marketing

We will not send you marketing emails unless you have chosen to receive them or another lawful basis applies.

You can ask us to stop sending marketing communications at any time by contacting us.

5a. Marketing Communications

From time to time, we may like to send you updates about The Whole Horse Co, including news, special offers, new services and other information that we believe may be of interest to you.

We will only send you marketing communications where:

• You have given us your explicit consent; or

• We are otherwise permitted to do so under applicable law.

If you choose to receive marketing communications, we may use your name and email address to send you occasional emails about our services.

You can withdraw your consent or unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at info@thewholehorseco.co.uk.

We use reputable third-party email marketing providers to manage our mailing list and distribute marketing communications. These providers process your personal information on our behalf and in accordance with UK data protection law. We will never sell or share your personal information with third parties for their own marketing purposes.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• IT and website service providers

• Professional advisers

• Insurers

• Regulatory or law enforcement authorities where required by law

Any third parties processing information on our behalf are required to keep it secure and only use it for the agreed purpose.

7. How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Information is only retained for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements.

8. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies may include:

• Essential cookies required for the website to function

• Analytics cookies that help us understand website usage

• Functional cookies that improve your experience

Where required by law, you will be asked for your consent before non-essential cookies are placed on your device.

You can control or disable cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Request restriction of processing

• Object to processing based on legitimate interests

• Request transfer of your data where applicable

• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

10. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Whole Horse Co Limited

Nightingale House

46-48 East Street

Epsom

Surrey

KT17 1HQ

Email: info@thewholehorseco.co.uk

Telephone: 07526939099

13. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113